Terms & Conditions

When booking a consultation please read the following terms and conditions. We understand that appointments occasionally need to be changed due to extenuating circumstances. The clinic runs by appointment only, so please give ample time for us to fill any cancelled or rescheduled appointments. Please provide a minimum of 48 hours’ notice if you wish to cancel or reschedule your appointment.

If you have accidentally booked the wrong appointment online, we will be in contact to change the ‘type’ of appointment selected.

A cancellation fee equivalent to 50% of the appointment charge will be incurred for less than 48 hours’ notice and a ‘no show’ will incur a full charge.

No refunds will be given for any services, products or packages sold so please choose carefully and keep this in mind.

No refunds will be given for any herbal medicine, tinctures, products, tea’s, herbal creams or supplements as these are formulated and created individually for the client based on their needs.

If specific products have been ordered into the dispensary for you, which you have consented to during the consult or if you require a repeat please ensure these are paid in full prior to collecting your items. If your method of payment is via direct deposit please email a copy of the receipt to clinic@cznaturopathy.com.

No prescriptions will be released until the products are paid for in full and no refunds will be given.